General
How do I use Buzz?
How does 10-11-289(buz) work?
Where are Buzz long distance services available from? How dependable are your services? Is there a network or connection fee? Can I use Buzz from any local existing phone company? Is there a dial tone to wait for after I dial 10-11-289(buz) and before dialing the long distance number? Are the rates the same 24 hours a day? Do I need a long-distance carrier on my phone to use Buzz services? Is Buzz affiliated with Bell Canada, Rogers or Videotron ? Rates and Billing Are there any additional charges? How do I deal with billing disputes? How will I be billed for 10-11- 289(buz) phone calls? How often do you change rates? Why are BUZZ long distance rates some of the best in Canada? How much will it cost if I talk 100 minutes to Canada or the USA? Using the Service Will my connection always work? Why does my call route directly to customer service when I dial 10-11-289 before my long-distance number? Can I use your services for sending faxes? I called an international number using 10-11-289 and was charged over and above the Buzz 99 cent rate. What happened? How do I find out if the International number I am dialing is a cell phone? I want to cancel What do I do? Who can I contact if I am having problems using the service? I don't talk that much; do you have another service that bills by the minute? General Q: How do I use 10-11-289(buz)? Dialing Instructions: TO CALL NORTH AMERICA & CARIBBEAN: Dial 10-11-289 + 1 + (area code) + phone number Example: Dial 10-11-289 + 1 + (416) + 7 digit number TO CALL OVERSEAS (EUROPE, ASIA, AFRICA ETC): Dial 10-11-289 + 011 + (country code) + city code + phone number Example to London, England: 10-11-289 + 011 + 44 + 207 + phone number Q: How does 10-11-289(buz) work? A: We offer a casual call service that specializes in providing some of the most competitive long distance rates to almost any destination worldwide. Dialing 10-11-289 before your long-distance calls sends a signal to your local telephone company that this call is to be processed by Buzz Telecom. We then send it over the LOWEST COST ROUTE available using one of the most cost effective state-of-the-art networks in the telecom industry. Your call then travels through multiple long distance suppliers without compromising quality and we collect and send the information back to your local phone company for billing and collection purposes. Q: Where are Buzz long distance services available from? A: Feel free to use Buzz long-distance services if you are a Vidéotron, Bell (except 519 area code) or Rogers's residential or business customer in Québec and Ontario or Quebec . Buzz will be available in Alberta, British Columbia & Manitoba in the near future. Please don't hesitate to call our toll-free customer service number 10-11-289-00 or 1-866-692-2899 check our website to find out when Buzz will be available in your area. Q: How dependable are your services? A: By using our state-of-the-art switching systems we ensure that you receive the highest quality and lowest rates available on the market today. Q: Is there a network or connection fee? A: There are no connection fees per call or monthly fees. a two minutes rounding apply. Our casual call service simply grants you the freedom to call anywhere, anytime, by simply dialing 10-11-289 before your call, with no strings attached! You have nothing to lose, only to benefit from our great low rates. Q: Can I use Buzz long-distance from any local existing phone company? A: Buzz service currently works from Bell (except area code 519), Vidéotron and Rogers's subscribers in Quebec and Ontario. Stay posted by checking our website for updates on the new providers we will soon be servicing. Q: Is there a dial tone to wait for after I dial 10-11-289 and before dialing the long distance number? A: No. Simply dial 10-11-289 and then 1+ area code + the number you wish to call for all your North American and Caribbean calls . DO NOT PAUSE between numbers. Dial 10-11-289 + 011 + country code + city code + the number you wish to call for all your International calls . DO NOT PAUSE between numbers. Q: Are the rates the same 24 hours a day? A: Yes. You can take advantage of Buzz's super low rates 24 hours a day, 7 days a week! Q: Do I need a long-distance carrier on my phone to use Buzz services? A: No. We are a casual call service. Call from your regular landline in the comfort of your own home or office. Q: Is Buzz affiliated with Bell Canada, Rogers or Videotron? A: No. Buzz uses Bell Canada, Rogers and Videotron as a third party billing agent for Ontario and Quebec. Rates and Billing Q: Are there any additional charges? A: No. There are no additional charges beside a two minute rounding network fee. However taxes are applicable from your local phone company. Q: How do I deal with billing disputes? A: Please call customer service toll free at 10-11-289-00 or 1-866-692-2899 and we will do our best to assist you. We value our customers. Q: How will I be billed for 10-11-289(buz) phone calls? A: Your calls will be billed on your local phone bill within 1 to 2 months after you made the phone call in a section labeled 'Other Carriers-Buzz Telecom' . The section includes the date and time of the call, the number and location of the call. Simply pay your local phone company as usual. Q: How often do you change rates? A: From time to time. We will always strive towards posting on the Buzz website an even better rate. We are here to serve you. Q: Why are Buzz long-distance rates some of the best in Canada? A: Our team has developed a sophisticated program that enables the customer to take advantage of some of the best rates available internationally. We are continually updating our rates so they remain at the cutting edge of the market. Customers are therefore ensured of getting the best rate available with the highest level of quality and service. Q: How much will it cost if I talk 100 minutes to Canada or the USA? A: Each call to Canada and USA is billed at 99 cents and you can talk on and on unlimited minutes per call. That's how competitive our rates are. Using the Service Q: Will my connection always work? A: To ensure your connection will work, do not pause after dialing 10-11-289 , and the number you wish to call. 10-11-289 is not available from cellular or pay phones. Buzz has affiliated itself to most of the top Carriers in order to minimize connectivity issues. However, if you experience connection problems, please report it to our customer service department by dialing our toll-free number 10-11-289-00 or 1-866-692-2899 or by e-mailing us at service@buzztelecom.ca . Q: Why does my call route directly to customer service when I dial 10-11-289 before my long-distance number? A: Our customer service number is 10-11-289-00 or 1-866-692-2899 , so if you dial the above combination within your full sequence when dialing internationally or either pause too long between numbers it is possible for your call to route itself to one of our customer service representatives. Also, for reasons of security, everyone has a credit limit that is re-set every month. If by chance you have reached your credit limit your call will route to customer service automatically. Q: Can I use your services for sending faxes? A: Of course. You simply dial 10-11-289 before the number you wish to send the fax to. Q: I called an international number using 10-11-289 and was charged over and above the Buzz 99 cent rate. What happened? A: Most likely you did not realize that you were calling a cellular or * special country code termination . See our rates table on the site to verify the price per minute to call international cell phones. See Disclaimer Below . *Disclaimer: • Regardless of call length, all 99¢ call destinations have a 99¢ per call minimum charge. • All of Buzz's rates are subject to change without notice. • A higher rate may apply for cellular or special country code terminations. A special country code termination is an international toll number assigned to certain institutions in various destinations. These may include army bases, universities, hospitals, banks and other government institutions. For more information on special country code terminations please contact our customer service centre at 10-11-289-00 or 1-866-692-2899 . • If you would like confirmation of a rate before placing a long distance call please use our web rates or call our Customer Service Team. • All unlimited minute calls will be billed at the per call rate. • Calls to countries not listed under the unlimited minutes plan will be billed according to the rates advertised on this website. • There is no variation in call rates based on time of day or day of week. Buzz Telecom is not responsible for dropped calls. By using our services you accept all terms and conditions. Q: How do I find out if the International number I am dialing is a cell phone? A: It is wise to inquire with the owner of the telephone number directly. But when you do not have a way to find out the information, please call customer service at 10-11-289-00 or 1-866-692-2899 , and we will verify the number for you and also give you the rate corresponding to this number. Q: I want to cancel what do I do? A: There is nothing to cancel. 10-11-289 is billed per call, if you wish to cancel all long distance; you should refer to Bell, Videotron or Rogers. You can also use BuzzCell prepaid cards with a local access number for an alternative long distance option. Q: Who can I contact if I am having problems using the service? A: If you are a Bell Canada , Vidéotron or Rogers home phone's customer and you cannot get the service to work please go to the Contact Us page to inquire online or write us an email at service@buzztelecom.ca . Or call customer service at 10-11-289-00 or 1-866-692-2899 . Q: I don't talk that much, do you have another service that bills by the minute? A: Yes! You can use our other code 10-11-555 instead. Please visit www.1011555.com for more information or speak with one of our customer service representative
Where are Buzz long distance services available from?
How dependable are your services?
Is there a network or connection fee?
Can I use Buzz from any local existing phone company?
Is there a dial tone to wait for after I dial 10-11-289(buz) and before dialing the long distance number?
Are the rates the same 24 hours a day?
Do I need a long-distance carrier on my phone to use Buzz services?
Is Buzz affiliated with Bell Canada, Rogers or Videotron ?
Rates and Billing
Are there any additional charges?
How do I deal with billing disputes?
How will I be billed for 10-11- 289(buz) phone calls?
How often do you change rates?
Why are BUZZ long distance rates some of the best in Canada?
How much will it cost if I talk 100 minutes to Canada or the USA?
Using the Service
Will my connection always work?
Why does my call route directly to customer service when I dial 10-11-289 before my long-distance number?
Can I use your services for sending faxes?
I called an international number using 10-11-289 and was charged over and above the Buzz 99 cent rate. What happened?
How do I find out if the International number I am dialing is a cell phone?
I want to cancel What do I do?
Who can I contact if I am having problems using the service?
I don't talk that much; do you have another service that bills by the minute?
General Q: How do I use 10-11-289(buz)?
Dialing Instructions:
TO CALL NORTH AMERICA & CARIBBEAN: Dial 10-11-289 + 1 + (area code) + phone number
Example: Dial 10-11-289 + 1 + (416) + 7 digit number
TO CALL OVERSEAS (EUROPE, ASIA, AFRICA ETC): Dial 10-11-289 + 011 + (country code) + city code + phone number
Example to London, England: 10-11-289 + 011 + 44 + 207 + phone number
Q: How does 10-11-289(buz) work?
A: We offer a casual call service that specializes in providing some of the most competitive long distance rates to almost any destination worldwide. Dialing 10-11-289 before your long-distance calls sends a signal to your local telephone company that this call is to be processed by Buzz Telecom. We then send it over the LOWEST COST ROUTE available using one of the most cost effective state-of-the-art networks in the telecom industry. Your call then travels through multiple long distance suppliers without compromising quality and we collect and send the information back to your local phone company for billing and collection purposes.
Q: Where are Buzz long distance services available from? A: Feel free to use Buzz long-distance services if you are a Vidéotron, Bell (except 519 area code) or Rogers's residential or business customer in Québec and Ontario or Quebec . Buzz will be available in Alberta, British Columbia & Manitoba in the near future. Please don't hesitate to call our toll-free customer service number 10-11-289-00 or 1-866-692-2899 check our website to find out when Buzz will be available in your area.
Q: How dependable are your services?
A: By using our state-of-the-art switching systems we ensure that you receive the highest quality and lowest rates available on the market today.
Q: Is there a network or connection fee?
A: There are no connection fees per call or monthly fees. a two minutes rounding apply. Our casual call service simply grants you the freedom to call anywhere, anytime, by simply dialing 10-11-289 before your call, with no strings attached! You have nothing to lose, only to benefit from our great low rates.
Q: Can I use Buzz long-distance from any local existing phone company? A: Buzz service currently works from Bell (except area code 519), Vidéotron and Rogers's subscribers in Quebec and Ontario. Stay posted by checking our website for updates on the new providers we will soon be servicing.
Q: Is there a dial tone to wait for after I dial 10-11-289 and before dialing the long distance number?
A: No. Simply dial 10-11-289 and then 1+ area code + the number you wish to call for all your North American and Caribbean calls . DO NOT PAUSE between numbers. Dial 10-11-289 + 011 + country code + city code + the number you wish to call for all your International calls . DO NOT PAUSE between numbers.
Q: Are the rates the same 24 hours a day? A: Yes. You can take advantage of Buzz's super low rates 24 hours a day, 7 days a week!
Q: Do I need a long-distance carrier on my phone to use Buzz services?
A: No. We are a casual call service. Call from your regular landline in the comfort of your own home or office.
Q: Is Buzz affiliated with Bell Canada, Rogers or Videotron? A: No. Buzz uses Bell Canada, Rogers and Videotron as a third party billing agent for Ontario and Quebec.
Q: Are there any additional charges? A: No. There are no additional charges beside a two minute rounding network fee. However taxes are applicable from your local phone company.
Q: How do I deal with billing disputes?
A: Please call customer service toll free at 10-11-289-00 or 1-866-692-2899 and we will do our best to assist you. We value our customers.
Q: How will I be billed for 10-11-289(buz) phone calls? A: Your calls will be billed on your local phone bill within 1 to 2 months after you made the phone call in a section labeled 'Other Carriers-Buzz Telecom' . The section includes the date and time of the call, the number and location of the call. Simply pay your local phone company as usual. Q: How often do you change rates?
A: From time to time. We will always strive towards posting on the Buzz website an even better rate. We are here to serve you.
Q: Why are Buzz long-distance rates some of the best in Canada? A: Our team has developed a sophisticated program that enables the customer to take advantage of some of the best rates available internationally. We are continually updating our rates so they remain at the cutting edge of the market. Customers are therefore ensured of getting the best rate available with the highest level of quality and service.
Q: How much will it cost if I talk 100 minutes to Canada or the USA?
A: Each call to Canada and USA is billed at 99 cents and you can talk on and on unlimited minutes per call. That's how competitive our rates are. Using the Service
Q: Will my connection always work? A: To ensure your connection will work, do not pause after dialing 10-11-289 , and the number you wish to call. 10-11-289 is not available from cellular or pay phones. Buzz has affiliated itself to most of the top Carriers in order to minimize connectivity issues. However, if you experience connection problems, please report it to our customer service department by dialing our toll-free number 10-11-289-00 or 1-866-692-2899 or by e-mailing us at service@buzztelecom.ca .
Q: Why does my call route directly to customer service when I dial 10-11-289 before my long-distance number?
A: Our customer service number is 10-11-289-00 or 1-866-692-2899 , so if you dial the above combination within your full sequence when dialing internationally or either pause too long between numbers it is possible for your call to route itself to one of our customer service representatives. Also, for reasons of security, everyone has a credit limit that is re-set every month. If by chance you have reached your credit limit your call will route to customer service automatically.
Q: Can I use your services for sending faxes?
A: Of course. You simply dial 10-11-289 before the number you wish to send the fax to.
Q: I called an international number using 10-11-289 and was charged over and above the Buzz 99 cent rate. What happened? A: Most likely you did not realize that you were calling a cellular or * special country code termination . See our rates table on the site to verify the price per minute to call international cell phones. See Disclaimer Below .
*Disclaimer:
• Regardless of call length, all 99¢ call destinations have a 99¢ per call minimum charge.
• All of Buzz's rates are subject to change without notice.
• A higher rate may apply for cellular or special country code terminations. A special country code termination is an international toll number assigned to certain institutions in various destinations. These may include army bases, universities, hospitals, banks and other government institutions. For more information on special country code terminations please contact our customer service centre at 10-11-289-00 or 1-866-692-2899 .
• If you would like confirmation of a rate before placing a long distance call please use our web rates or call our Customer Service Team.
• All unlimited minute calls will be billed at the per call rate.
• Calls to countries not listed under the unlimited minutes plan will be billed according to the rates advertised on this website.
• There is no variation in call rates based on time of day or day of week. Buzz Telecom is not responsible for dropped calls. By using our services you accept all terms and conditions.
Q: How do I find out if the International number I am dialing is a cell phone?
A: It is wise to inquire with the owner of the telephone number directly. But when you do not have a way to find out the information, please call customer service at 10-11-289-00 or 1-866-692-2899 , and we will verify the number for you and also give you the rate corresponding to this number.
Q: I want to cancel what do I do?
A: There is nothing to cancel. 10-11-289 is billed per call, if you wish to cancel all long distance; you should refer to Bell, Videotron or Rogers. You can also use BuzzCell prepaid cards with a local access number for an alternative long distance option.
Q: Who can I contact if I am having problems using the service?
A: If you are a Bell Canada , Vidéotron or Rogers home phone's customer and you cannot get the service to work please go to the Contact Us page to inquire online or write us an email at service@buzztelecom.ca . Or call customer service at 10-11-289-00 or 1-866-692-2899 .
Q: I don't talk that much, do you have another service that bills by the minute?
A: Yes! You can use our other code 10-11-555 instead. Please visit www.1011555.com for more information or speak with one of our customer service representative